Insurance industry spotlight: Improving customer retention through proactive customer experience

Insurance companies are facing greater challenges in a market characterised by product saturation, soft pricing and competitive premiums. The rise of connected technologies and online comparison tools is also making it difficult for insurers to differentiate themselves. As a result, insurance providers have to fundamentally change how they assess and manage risk. New strategies are needed to respond to these … Read More

Tipping the customer centric culture conversion

Out with the old, in with the new. This is a central part of a customer experience driven approach to business. A business’ cannot change to a customer centric culture  overnight, but once it does, the results are profound and positive. “Changing to a customer centric culture is one of the most gruelling tasks any management team can undertake. All … Read More