Growing your business from the perspective of your customers means giving your customers a way to be heard. You need a way to engage with what your customers are saying and act on the insight you gain from their feedback. We make your customers visible across the entire company and show you how to turn insight into action.
Customer Experience Business Growth ROI

Make it easy with Smoke CI

We know how to make great customer experiences translate into great business growth. We make it easy for you to listen to your customers, create customer visibility, measure your staff, turn data into actionable intelligence and deliver real ROI.

Become customer-centric

From asking the right questions to obtaining answers and analysing results, we help you put the customer at the heart of your business. Your customers will be able to give you feedback according to their preferences and priorities. Your staff will be empowered to use the insight and guidance they need to take action. Your business can optimise business processes and drive greater ROI.

Engage the experts

Everything we do is informed by the smartest software developers, the most engaged consultants and leading CEM expertise across various industries. Our staff take customer experience to the next level – for you as our customer and between you and your customers. We are your team of customer experience experts.

Smoke Expert Andrew Burns“Our software makes the ultimate customer experience possible. Our people make it happen.”

– Andrew Burns, CTO

Smoke Expert Rochelle Bhaga“No matter what industry you play in, we’ll help you listen to your customers so that you can exceed their expectations.”

– Rochelle Bhaga, PM

Smoke Expert Xavier Nel“Insight is nothing without action! Closing the loop is what delivers results.”

– Xavier Nel, GM