Smoke Services Customer Experience Experts

Customer Experience Management Analytics

A good survey is one that adds value and provides actionable customer experience management analytics. Accurately measure your survey results with Eyerys technology to improve your business.

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Survey Actions

Take action after a survey is completed with Eyerys’s post-survey actions. Notify team members or managers about replies customers provide via SMS, Email or Mobile Instant Message. Trigger other surveys to send days later based on clients’ responses. Or simply escalate concerning feedback to service recovery team members. Eyerys also provides for easy integration into other systems. It can push the survey response information into external systems as client’s complete surveys in real time, so you can action or record data for later reference.

Eyerys Dashboard

Dashboards

Eyerys has an easy to use, flexible dashboard. This allows anyone to customise the data that they see in the format that they would like to see it in. Eyerys also provides a full screen mode to allow companies to project large screen dashboards in call centres and work areas that make the best use of the screen real estate.

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Text Analytics

Word clouds give visual representations of the keywords that pull through your surveys. Adjust the number of keywords to scale the impact of higher or lower ranked words. You can also customise the layout to download for presentations and documents.

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Data Export

Exporting data from Eyerys into other applications or documents is easy with our simple file exporter. Selecting file formats and what data to export, keeps your exports on point and makes them easy to manipulate. Third party applications can also automatically export data via web services API integration – this allows powerful combinations of applications, dashboards and external reporting systems.