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Digital Security

2 min read

Privacy and Trust in CX

In the next part of our trend series, we explore the impact of trust and privacy on Customer Experience Management and what businesses can do to build and maintain them.

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Gavel and scales with law books

2 min read

UK Legislation driving the need for Resident Feedback

As the UK continues to grapple with a housing crisis, the importance of resident feedback in the housing sector has never been more crucial. In the...

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AI robot typing on keyboard

2 min read

Trend of Artificial Intelligence in CX

As part of our 11-part trend series, we take a deeper look at AI-powered CX and explore how businesses can implement this trend to enhance their...

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Office friends sharing a laugh

2 min read

Why Having a Friends Matters at the Office

WHY HAVING A FRIEND IN THE WORKPLACE MATTERS Workplace friendships can have a profound impact on our overall well-being and job satisfaction....

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Traditional Vs. Digital Survey?

2 min read

Digital channel vs Traditional - which is best for resident feedback?

The value of Residence Experience cannot be underestimated in the UK. Housing associations are responsible for providing affordable and quality...

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Mix of different people

2 min read

The trend of hyper personalisation in CX

As part of our 11 part trend series, we examine hyper personalisation as a trend that continues to impact customer experience.

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Phone signal towers

2 min read

SMS surveys are ideal for VOC  in South Africa

Mobile technology has revolutionised the way businesses interact with customers. With the majority of South Africans owning a mobile phone, companies...

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People moving house

2 min read

The Resident Journey and how to understand it

As the UK population continues to grow, the demand for affordable and quality housing has become an important issue for many people. Housing...

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Trends on a laptop screen

2 min read

Key CX trends to keep an eye on

It's important to stay up-to-date with the latest customer experience (CX) trends to ensure your business stays competitive and relevant in a rapidly...

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Happy successful professionals

3 min read

Cultivating a Sense of Accomplishment At the Workplace

A sense of accomplishment at work is essential for personal growth, job satisfaction, and overall well-being. It fuels motivation, boosts...

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Typical UK housing

2 min read

Importance of Voice of Resident Feedback in the UK

In the UK, the residence journey experience is a critical aspect of housing association operations. Housing associations exist to provide affordable,...

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Young person presenting to a room of trainees

2 min read

Embracing Upskilling: A Strategic Imperative for Managers

In today's rapidly evolving business landscape, organizations are faced with the ongoing challenge of keeping up with technological advancements,...

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Organisational Growth as a concept by showing large buildings

2 min read

Investing in Growth for Organisational Success

These days, investing in employee development is no longer just a perk but a strategic imperative. As an HR executive, you play a vital role in...

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SMOKE CI WINTER G2 RATING

1 min read

Eyerys Named a High Performer in the Winter 2023 by Real Users on G2

Smoke Customer Intelligence today announced Eyerys has achieved High Performer and High Performer Enterprise by G2, the world’s largest and most...

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Engaged employees

2 min read

Your employee engagement strategy depends on how you enable career growth in your business

Employee engagement has become a key priority for HR executives in recent years. While there are many factors that can contribute to employee...

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Man presenting about HIPAA to others

1 min read

Smoke Customer Intelligence announces HIPAA Compliance

Smoke Customer Intelligence, a Voice of the Customer software provider, today announced Health Insurance Portability and Accountability Act (HIPAA)...

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Team of people working happily together

3 min read

Developing and Sustaining a Successful Employee Engagement Plan

Providing a premium customer experience is only possible when delivered by an engaged, client-centric workforce. According to Kevin Kruse (CEO of...

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Feedback

2 min read

The Significance of Regular Feedback for Teams.

Providing regular feedback to employees is essential to keeping them motivated and engaged in the workplace. Employees who receive regular feedback...

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Team celebrating a win.

2 min read

Making Staff Feel Cared For By Fostering a Supportive Workplace

Fostering a supportive workplace culture (L4BH2) is vital to building a positive work environment where employees feel valued, appreciated, and cared...

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Colleagues working together

2 min read

Why Creating a Supportive Workplace Culture Is Beneficial To Your Company.

Creating a supportive workplace culture is crucial for any organization. A supportive workplace culture refers to an environment where positive...

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