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Voice to text

2 min read

Voice to Text Feedback | Transforming Contact Centers with AI-Powered Sentiment Analysis

Barbara Blackburn was a clerical worker and typing virtuoso, who still holds the record for typing after her death in 2008 with 212 words per minute (I’m a paltry 76 by comparison). It's a remarkable feat to consider, especially when the average...

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Text Messaging

2 min read

Enhancing Customer Intelligence: Connecting with Your Customers via WhatsApp Surveys

In the ever-evolving world of technology, new and exciting avenues emerge for businesses to gather valuable insights through the Voice of the...

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Women in the Tech Industry

8 min read

Celebrating Women In Tech

In a world where software development and SaaS have traditionally been perceived as male-dominated industries, we are determined to reshape the...

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Two engaged workers helping each other

2 min read

Exploring the Impact of Employee Engagement on Business Success

Recently LinkedIn has witnessed a surge in discussions surrounding Employment Engagement, Employee Experience, Employee Satisfaction, and the concept...

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Open Door Policy

1 min read

The Benefits of an Open-Door Policy At The Workplace

THE BENEFITS OF AN OPEN-DOOR POLICY IN THE WORKPLACE

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Thank you written in caligraphy

2 min read

The Power of a Simple "Thank You"

A SIMPLE “THANK YOU” CAN GO A LONG WAY TO MAKING YOUR TEAM FEEL RECOGNISED

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Manager sitting at desk under pressure

2 min read

Common Day-to-Day Mistakes That Leaders Make And How to Avoid Them

In today's fast-paced business world, it can be tempting for leaders and managers to focus on the big picture and overlook the importance of small,...

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Micromanaging boss with unhappy staff

2 min read

Micromanagement Versus Empowerment: Finding Balance As a Manager

As a manager or team leader, it can be challenging to strike the right balance between micromanaging and empowering your team. On one hand, you want...

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Staying on target as a concept represented by a target and dart

2 min read

The Importance of Individuals Contributing to Your Organizations' Goal

TIPS FOR TEAM LEADERS TO MANAGE THESE TWO IMPORTANT EXPECTATIONS WITHIN THEIR DEPARTMENTS

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Leader talking to their team

2 min read

Leadership Styles and Employee Engagement

Employee engagement is a critical aspect of organizational success. Engaged employees are more productive, committed, and satisfied with their work....

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Use your Voice of the Customer programme to meet TCF requirements

5 min read

Use your Voice of the Customer programme to meet TCF requirements

Treating Customers Fairly (TCF) is a regulatory approach that requires financial institutions to deliver fair outcomes to their customers. This...

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NPS Score

8 min read

Benchmarking Banks - what is a good NPS score?

Everyone loves a benchmark, so we scoured the internet (and chatted to some AI) to find NPS scores for banks across the world to use as yardsticks...

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Colleagues Gossping

2 min read

Mistakes You're Making That's Losing "Face" With Your Colleagues

Building trust and credibility in the workplace is vital to developing strong working relationships with your colleagues. However, it can be easily...

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Financial meeting

2 min read

Important of Customer Experience in Financial Services

In today's digital world, providing an exceptional customer experience is a key differentiator for companies in the financial services industry,...

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Using emotion to connect to your customers

2 min read

Impact of emotional connections on customer loyalty

Emotional CX, also known as emotional customer experience, is the latest trend in the we are covering in our trend series. It refers to the positive...

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Manager being proactive with their staff

3 min read

Proactive customer service used to drive CX

In the world of customer experience, businesses are constantly seeking ways to improve the interactions they have with their customers. A trend that...

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Generation of Family

2 min read

Generational impact on Voice of the Resident Feedback

The UK is a diverse country with a range of different generations living in housing association properties. Each generation has their own set of...

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blocks representing omnichannel methods of survey delivery

2 min read

Omnichannel CX - a trend here to stay

Omnichannel CX has been a buzzword in the customer experience industry for years, and for good reason. In today's digital age, customers expect a...

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House balanced against money on a wooden scale

2 min read

The ROI of Resident feedback

Resident feedback is crucial to the success of housing associations in the UK. It helps housing associations to understand their residents’ needs,...

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