Post-call IVR surveys… Are you committing these four deadly sins?

Post-call IVR surveys… Are you committing these four deadly sins?   Surveys are the best way to get feedback from your clients and to drive a great customer experience with your company. They’re a great way to keep track of unhappy clients – giving you the real chance to fix any issues rather than lose a client, and improving customer … Read More

Are you maximising client feedback?

Are you maximising client feedback? Gone are the days where you could just sweep negative client feedback under the carpet and go about your business thinking your client is loyal to you. When it comes to bad mouthing a company or service, most consumers instantly turn to Facebook, Twitter and Hello Peter to publish their ordeal. And when that happens there’s … Read More